TPO Concierge

Job Summary

A company is looking for a TPO Concierge.

Key Responsibilities

• Process a minimum of 10 daily Fresh Desk tickets and support clients with TPO Portal navigation and technical issues
• Assist Wholesale borrowers with eSigning processes and maintain exceptional customer support within a busy ticketing system
• Review and resolve tickets, inform management on trending issues, and support operations across various departments

Required Qualifications

• One to three years of mortgage lending related experience
• High school diploma
• Technologically proficient in MS Windows software
• Ability to work proficiently in a remote capacity with flexible work hours
• Customer service excellence with strong interpersonal and business-relationship skills