Track Manager - Microsoft VDI

Job Summary

Providing expert operational leadership for large-scale workplace virtualization environments, the full-time Track Manager - Microsoft VDI will ensure optimal performance and compliance with client SLAs while driving service excellence through process innovation and advanced problem-solving.

Key Responsibilities

• Lead operational management of Microsoft VDI Solution and RDSH environments, ensuring uptime and SLA compliance
• Oversee incident resolution and root cause analysis for complex issues in Windows Virtualization and Touch Services
• Implement strategic improvements in VDI processes and automation using Microsoft PowerShell and monitoring tools

Required Qualifications

• 4-6 years of experience in Help Desk, Information Management, or Customer Service delivery
• 1-2 years of experience in a Shift Lead role
• Advanced skills in scripting and automation using PowerShell
• Strong understanding of virtualization technologies, including HyperV and Remote Desktop Services
• Recommended certifications: Microsoft Certified: Azure Virtual Desktop Specialty and ITIL Foundation Certification (optional but valuable)