Track Manager - Microsoft VDI

Job Summary

Providing expert operational leadership for large-scale workplace virtualization environments, the full-time Track Manager - Microsoft VDI will ensure optimal performance and compliance in Microsoft VDI Solution and RDSH platforms while driving service excellence and innovation.

Key Responsibilities

• Provide expert operational leadership in Microsoft VDI Solution and RDSH environments, ensuring optimal uptime, performance, and compliance with client SLAs
• Lead incident resolution and root cause analysis for complex issues in Windows Virtualization and Touch Services using Microsoft management tools and remote diagnostics
• Implement strategic improvements in VDI processes and automation using Microsoft PowerShell, Group Policy, and monitoring platforms to enhance service efficiency and reporting

Required Qualifications

• Excellent knowledge of virtualization technologies, including HyperV, Remote Desktop Services, and Microsoft Endpoint Manager
• Advanced skills in scripting and automation using PowerShell for operational efficiency
• Strong understanding of Touch Services, video/telepresence platforms, and endpoint management
• In-depth experience with monitoring tools, incident management systems, and reporting platforms
• Recommended certifications: Microsoft Certified: Azure Virtual Desktop Specialty and Microsoft Certified: Windows Server Hybrid Administrator Associate (optional but valuable)