Trader Support Specialist

Job Summary

A company is looking for a Trader Support Specialist (US).

Key Responsibilities

• Serve as the primary point of contact for traders and customers, managing inquiries through various support channels
• Accurately identify and resolve a range of inquiries related to trading platforms and operational issues
• Monitor trading systems for issues and ensure compliance with internal guidelines and best practices

Required Qualifications

• 2+ years of experience in customer service, technical support, or operations, preferably in a fast-paced environment
• Proficiency in CRM software and customer support tools
• Ability to type a minimum of 30 WPM
• Demonstrated ability to multitask and manage time efficiently in high-pressure settings
• Willingness to work hours aligned with the US trading session, including early mornings or late evenings