Trader Support Specialist

Job Summary

A company is looking for a Trader Support Specialist - Crypto.

Key Responsibilities

• Provide real-time support to traders via chat, email, and community channels
• Assist traders with questions related to evaluations, account rules, payouts, and platform functionality
• Monitor trader feedback and escalate recurring issues to internal teams

Required Qualifications

• Experience in customer support, trader support, or community management
• Strong knowledge of cryptocurrency trading and market structure
• Familiarity with proprietary trading firms or prop firm evaluation models
• Highly organized and able to manage multiple conversations simultaneously
• Comfortable working in a fast-paced, global environment