Trader Support Specialist

Job Summary

A company is looking for a Trader Support Specialist who will enhance user satisfaction and support traders effectively.

Key Responsibilities

• Manage trader interactions through live chat, phone calls, and emails from start to resolution
• Maintain product knowledge and troubleshoot trading platforms and account-related issues
• Contribute to team goals focused on customer satisfaction and participate in improving internal knowledge bases

Required Qualifications

• Bachelor's degree or comparable professional experience preferred
• 2+ years of experience in technical support or customer-facing technical roles
• Access to high-speed internet and ability to type a minimum of 30 WPM
• Experience using CRM or ticketing systems for case management
• Strong organizational skills and a goal-oriented mindset