Trader Support Specialist

Job Summary

A company is looking for a Trader Support Specialist - Futures.

Key Responsibilities

• Serve as the primary point of contact for traders and customers, managing interactions through various support channels
• Identify, assess, and resolve inquiries related to accounts, technical issues, and operational support
• Develop a strong understanding of trading platforms and contribute to improving self-service resources

Required Qualifications

• 2+ years of experience in customer service, technical support, or operations in a fast-paced environment
• Experience using CRM or customer support tools
• Ability to work 3:00 PM to 11:00 PM EST
• Strong organizational skills and a proactive communication style
• Fluency in English is required