Trader Support Team Lead

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Mar 31, 2026

This job expires in: 13 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Trader Support Team Lead - US.

Key Responsibilities

Lead, coach, and develop a team of Trader Support Specialists ensuring 24/7 coverage
Build and optimize support workflows, monitor performance, and manage escalations
Partner with Product and Engineering to identify trends and improve trader experience

Required Qualifications

Located in the United States
4+ years in customer support, trader support, or operations
1+ years leading or mentoring support teams
Experience supporting users in futures, crypto, or trading platforms
Comfortable operating in high-volume, real-time environments

COMPLETE JOB DESCRIPTION

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