Traffic System Tech Support Engineer
Job Summary
Leading a technical support and field services team, the full-time Remote Traffic System Tech Support Engineer will manage support activities, provide technical consultation, and develop customer support processes to ensure high-quality service delivery.
Key responsibilities
- Lead and manage a technical support team, ensuring performance oversight and coaching
- Plan and coordinate support activities while serving as an escalation point for complex technical issues
- Create and maintain technical documentation and deliver training on traffic management systems
Required qualifications
- Bachelor's degree in Engineering, Information Technology, Electronics, Transportation Systems, or a related field, or equivalent experience
- 7+ years of experience in technical support or field services, with 5+ years in a leadership role
- Hands-on experience with traffic management systems installation, configuration, and troubleshooting
- Strong knowledge of traffic controller systems and experience in customer-facing environments
- Familiarity with relational databases and traffic cabinet configurations
Complete Job Description
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