Trainer

Job Summary

Conducting comprehensive training programs for call center personnel, the temporary to possible full-time Trainer will deliver new employee orientation and ongoing training focused on soft skills, process, and product knowledge in a remote setting.

Key Responsibilities

• Conducts new employee orientation and ongoing training classes for call center staff, including soft skills and supervisor training
• Ensures training objectives and performance metrics are met according to established plans
• Designs and develops training materials, evaluates training needs, and coordinates with internal departments to adapt programs as necessary

Required Qualifications

• High school diploma or equivalent
• Previous call center experience required
• Strong training program design experience
• Advanced presentation, interpersonal, time management, and organizational skills
• Proficiency in MS Office applications, including Word, Excel, and PowerPoint