Trainer I

Job Summary

A company is looking for a Trainer I responsible for developing and conducting training programs for Member and Provider Service roles in contact centers.

Key Responsibilities

• Conduct training needs analyses to identify specific training requirements for call center staff
• Develop and evaluate training programs, including the selection of training aids
• Maintain records of training activities and assist in auditing staff performance

Required Qualifications

• Bachelor's degree in a related field or equivalent experience
• 2+ years of training experience, preferably in a managed care or healthcare environment