Trainer I

Job Summary

A company is looking for a Trainer I responsible for developing and conducting training programs for Member and Provider Service roles in contact centers.

Key Responsibilities

• Conduct training needs analyses to determine specific training needs for Contact Center staff
• Identify, select, and develop appropriate training programs and aids
• Evaluate effectiveness of training programs and maintain records of training activities and employee progress

Required Qualifications

• Bachelor's degree in a related field or equivalent experience
• 2+ years of training experience, preferably in a managed care or healthcare environment
• Flexible availability to accommodate various time zones
• Experience in auditing work performed by staff
• Ability to assist with revisions to policy and procedures