Trainer II

Job Summary

A company is looking for a Trainer II responsible for developing and conducting training programs for Member and Provider Service roles in contact centers.

Key Responsibilities

• Conduct training needs analyses to determine specific training requirements for call center staff
• Identify, develop, and conduct training programs, including designing appropriate training aids
• Maintain records of training activities and employee progress while coordinating training initiatives

Required Qualifications

• Bachelor's degree in a related field or equivalent experience
• 3+ years of training experience, preferably in a managed care or healthcare setting
• Auditing experience preferred
• Flexible availability to accommodate various time zones