Training Administrator

Job Summary

Supporting a Fortune 500 global pharma client, the full-time remote Training Administrator will manage LMS-related administrative tasks in SuccessFactors, including creating and retiring items, processing credits, and assisting with client inquiries.

Key responsibilities

• Oversee administrative activities in SuccessFactors, including creating items, classes, and curricula
• Support LMS clean-up projects and manage client inquiries regarding the LMS
• Participate in process improvement initiatives and provide reporting on standard operating procedures

Required qualifications

• Minimum 2 years of experience with SuccessFactors LMS
• At least 2 years of experience in a customer service role
• High school diploma or equivalent required; associate's degree preferred
• Basic knowledge of Microsoft Excel
• Experience with Microsoft Teams and SharePoint