Training and Development Specialist

Job Summary

Facilitating virtual instructor-led training sessions, the full-time Training and Development Specialist will evaluate learner progress, assist in developing training materials, and manage training activities for new hires and existing contact center associates.

Key responsibilities

• Present training content using various instructional techniques, including role-playing and group discussions
• Evaluate learner progress through assessments and hands-on practice while facilitating virtual classroom sessions across multiple time zones
• Collaborate with instructional designers to update training materials and participate in work groups to identify knowledge gaps

Required qualifications

• Bachelor's degree required
• 2+ years of relevant experience in training and development
• Knowledge of adult learning theory and training measurement techniques
• Proficiency with virtual classroom software and Microsoft applications
• Strong classroom management skills and emotional intelligence