Training and Documentation Specialist

Job Summary

To enhance training and documentation resources, the remote Training and Documentation Specialist will manage the creation and maintenance of training materials for BPO partners and internal support teams, ensuring alignment and quality in service delivery.

Key responsibilities

• Own the creation, revision, and maintenance of documentation and training materials across support channels
• Build and maintain courses in the LMS while managing enrollments and packaging training materials for BPO partners
• Partner with BPO-based T&D specialists to ensure standardized and effective training delivery

Required qualifications

• 3+ years of experience in training, documentation, QA, or support operations
• Demonstrated ability to create engaging training content based on instructional design principles
• Experience with LMS platforms, including course building and content creation
• Proficiency with documentation platforms such as Confluence and Zendesk Knowledge
• Experience writing content optimized for AI retrieval and structuring articles for clarity