Training and Enablement Specialist
Job Summary
Owning the design and delivery of the Customer Experience training program, the full-time Training and Enablement Specialist will enhance agent readiness for both onshore and BPO representatives through remote training sessions, curriculum development, and performance tracking.
Key responsibilities
- Deliver and evolve the Customer Experience onboarding program, ensuring effective training for representatives
- Maintain and develop training content, assessments, and learning pathways to support agent performance and development
- Track trainee progress and analyze performance data to identify trends and improve training effectiveness
Required qualifications
- 5+ years of experience in training, learning and development, or instructional design
- Experience delivering training in a fully remote or virtual setting
- Working knowledge of adult learning principles and instructional design methodology
- Proficiency in knowledge management platforms and Microsoft Office Suite/365
- Experience with BPO or offshore team training is a strong advantage
Complete Job Description
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