Training and Onboarding Specialist

Job Summary

A company is looking for a Training & Onboarding Specialist.

Key Responsibilities

• Manage customer relationships and onboarding processes to ensure successful integration of the platform
• Conduct live training sessions and provide ongoing support to empower users in utilizing the platform effectively
• Record account progress and address technical aspects of platform implementation for customer-specific needs

Required Qualifications

• 1+ year experience in training customers on software adoption or platform implementation
• 1 year experience in a software-related or tech product environment
• Proficient in managing multiple projects simultaneously
• Experience in delivering virtual training and support
• Ability to navigate common troubleshooting and escalation procedures autonomously