Training and Onboarding Specialist

Job Summary

A company is looking for a Training & Onboarding Specialist who will ensure new customers are set up for long-term success through effective onboarding experiences.

Key Responsibilities

• Deliver training and onboarding sessions tailored to customer use cases and goals
• Develop and maintain training materials, onboarding templates, and documentation
• Manage customer relationships during onboarding, ensuring trust and satisfaction

Required Qualifications

• Bachelor's Degree or relevant experience
• 1-3 years of experience in customer onboarding, training, or a related customer-facing role
• Technical experience, preferably with SaaS or software training
• Strong knowledge of Microsoft Excel and ability to learn new programs quickly
• Familiarity with CRM or help desk tools such as Zendesk or Salesforce is preferred