Training and Quality Assurance Manager

Job Summary

A company is looking for a Manager of Training & Quality Assurance.

Key Responsibilities

• Own and drive the Training and QA roadmap, balancing operational needs with capability building
• Design and implement scalable onboarding and continuous learning programs for team members
• Define and operationalize a centralized QA framework across all support channels

Required Qualifications

• 5+ years of experience in training, quality assurance, or service operations
• 3+ years of leadership experience managing individual contributors or senior ICs
• Proven experience building training programs and QA frameworks in distributed environments
• Strong understanding of quality assurance methodologies and performance management
• Hands-on experience with CRM tools and familiarity with QA platforms and LMS tools