Training and Quality Manager

Job Summary

Owning the training and quality assurance processes, the full-time remote Training and Quality Manager will develop scalable programs to enhance performance consistency and meet operational expectations within the Patient Engagement team.

Key responsibilities

• Manage end-to-end onboarding, ongoing training, and quality assurance for the Patient Engagement team
• Define and implement quality frameworks, audits, and performance expectations while driving continuous improvement
• Lead coaching and upskilling efforts based on performance outcomes and ensure compliance with clinical and operational standards

Required qualifications

• Proven 4+ years of experience in leading training, quality, or performance programs in a scaled operations or customer-facing environment
• Experience in building or scaling training and quality programs
• Strong people leadership and coaching skills
• Ability to analyze performance data and translate insights into actionable improvements
• Healthcare, patient engagement, or call center experience preferred