Training and Support Consultant

Job Summary

Combining technical support and training expertise, the full-time remote Training and Support Consultant will ensure clients receive exceptional service from onboarding to daily operations, troubleshooting complex issues and delivering engaging training sessions to empower users of the platform.

Key responsibilities

• Serve as the primary point of contact for clients, providing high-quality support through various channels
• Diagnose and resolve complex technical issues while maintaining documentation of support interactions
• Plan and deliver tailored training sessions to enhance client proficiency in using the platform

Required qualifications

• 1-3+ years of experience in customer support or technical support within a SaaS environment
• Strong knowledge of property management or operational SaaS platforms, preferably in hospitality
• Proven ability to resolve complex Tier 2 and Tier 3 issues while meeting performance targets
• Experience in delivering customer training or onboarding sessions
• Familiarity with AI-assisted tools for troubleshooting and documentation improvement