Training and Support Consultant
Job Summary
Working remotely in a full-time capacity, the Training & Support Consultant will ensure clients receive exceptional support and training, handling requests, troubleshooting issues, and delivering engaging sessions to empower clients in using the platform effectively.
Key responsibilities
- Serve as the primary point of contact for clients, providing timely and high-quality support through various channels
- Diagnose and resolve complex technical issues while maintaining accurate documentation of support interactions
- Plan and deliver tailored training sessions to help clients confidently manage their operations and guest experiences
Required qualifications
- 1-3+ years of experience in customer support, technical support, or SaaS operations
- Strong working knowledge of property management or operational SaaS platforms
- Proven ability to independently resolve complex Tier 2 and Tier 3 issues
- Experience delivering customer training or enablement sessions
- Familiarity with AI-assisted tools for improving support and training effectiveness
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
