Training and Support Specialist

Job Summary

A company is looking for a Training & Support Specialist to empower customers through self-service resources and responsive support.

Key Responsibilities

• Create and maintain Help Desk articles and onboarding guides
• Provide frontline customer support and troubleshoot technical issues
• Collaborate with teams to identify training gaps and enhance customer experience

Required Qualifications

• 2+ years in a SaaS customer support or training content role
• Experience using Pendo, Intercom, Zendesk, or similar platforms
• Ability to work independently in a fast-paced environment
• Familiarity with LMS platforms or content authoring tools is a plus
• Experience in fitness, healthcare, or SaaS platforms is preferred