Training and Support Specialist

Job Summary

Focused on enhancing employee readiness and student experience, the remote Field & Enrollment Quality, Training & Support Specialist will design and deliver onboarding programs, provide ongoing training and performance support, and conduct quality assurance reviews in a part-time capacity.

Key responsibilities

• Design and facilitate structured onboarding programs for Field Representatives and Enrollment Counselors
• Conduct quality assurance reviews of student-facing interactions and provide individualized coaching based on findings
• Develop and deliver engaging training programs for Field and Enrollment teams while maintaining training materials and resources

Required qualifications

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related field
• 3-5 years of experience in training, onboarding, quality assurance, or organizational development
• Direct experience in Field Recruitment, Enrollment Advising, or a similar enrollment-focused environment
• Experience developing training materials and conducting quality assurance reviews
• Proven ability to support organizational change initiatives