Training & Development Lead

Job Summary

A company is looking for a Training & Development Lead for Support.

Key Responsibilities

• Design and manage onboarding, compliance, and continuous learning programs for Support roles
• Create and maintain high-quality learning assets and administer the Learning Management System (LMS)
• Define and report on key performance indicators to measure training effectiveness and drive improvements

Required Qualifications

• 5+ years of experience in Learning & Development or Support Training within a SaaS environment
• Expertise in adult learning principles and instructional design methodologies
• Strong program management skills, including managing calendars and cross-functional dependencies
• Data-driven approach with experience in interpreting operational metrics
• Familiarity with LMS and authoring tools, as well as experience in defining competency frameworks