Training & Enablement Manager

Job Summary

Owning the training philosophy and framework for Patient Services, the full-time remote Manager, Training & Enablement will design and implement training programs for agent populations, ensuring effective learning outcomes and quality assurance across multiple geographies.

Key responsibilities

• Develop and manage the end-to-end training framework, including curriculum standards and delivery models for both OpenLoop and BPO agents
• Design a train-the-trainer model for international BPO partners, ensuring consistent training delivery across various cultures and learning styles
• Build mechanisms to verify training effectiveness and ensure agents apply learned skills in practice

Required qualifications

• 4+ years of experience in training, enablement, or learning and development (L&D)
• 2+ years of people management experience, preferably in a training or enablement function
• Demonstrated expertise in adult learning and instructional design methodologies
• Experience designing training for international learner populations and various learning styles
• Proven ability to link training to measurable outcomes such as first contact resolution and time-to-productivity