Training Knowledge Specialist

This job has been removed

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Mar 17, 2026

This job expires in: 5 days

Job Category: Instructional Design

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Training & Knowledge Specialist.

Key Responsibilities

Implement Knowledge-Centered Service (KCS) methodology and establish knowledge lifecycle management processes
Train new hires and support agents on KCS practices, creating onboarding materials and measuring training impact
Audit and develop internal and customer-facing knowledge content, ensuring timely documentation of new features

Required Qualifications

4-6 years of knowledge management experience in customer support or technical documentation
Proven track record of implementing KCS methodology in support organizations
Strong proficiency with knowledge management platforms such as Zendesk Guide and Confluence
Experience with AI-powered knowledge tools and analytics for measuring content effectiveness
KCS v6 Practices certification or equivalent is preferred

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

Apply

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...