Training Lead / Project Manager

Job Summary

A company is looking for a Training Lead / Project Manager I to design and deliver training programs for service desk personnel.

Key Responsibilities

• Design, develop, and deliver training programs for new hires and existing service desk agents
• Review and update training curricula to align with TSD Handbooks and SOPs
• Monitor agent performance post-training and track training completion status

Required Qualifications

• In-depth knowledge of training practices, techniques, and delivery methods
• Minimum 3 years of experience designing and delivering training in any professional environment
• Sole U.S. citizenship required and ability to pass a CBP Background Investigation