Training Manager - Call Center

Job Summary

A company is looking for a Training Manager - Call Center.

Key Responsibilities

• Design, develop, and implement effective training programs for BPO agents
• Create and maintain comprehensive training materials and conduct train-the-trainer sessions
• Monitor training effectiveness and manage relationships with BPO training teams

Required Qualifications

• Certifications in training and development (e.g., CPTD)
• Experience with e-learning development tools (e.g., Articulate Storyline, Adobe Captivate)
• Experience in a remote or hybrid work environment
• Strong understanding of BPO processes, particularly in financial, technology, or cryptocurrency sectors
• Knowledge of regulatory requirements and compliance standards in relevant industries