Training Operations Associate

Job Summary

As a full-time remote Training Operations Associate II, the successful candidate will manage high-volume onboarding and training content for provider networks, facilitate training sessions, and serve as a primary liaison for providers to enhance their experience and operational readiness.

Key responsibilities

• Facilitate live and asynchronous training sessions while managing logistics and troubleshooting technical issues
• Serve as the primary point of contact for providers, ensuring high-quality customer service and addressing technical pain points
• Identify gaps in training workflows and collaborate with cross-functional teams to implement scalable solutions

Required qualifications

• 3+ years of relevant work experience in operations, provider relations, or customer service
• Fluency in Google Suite; experience with Salesforce, Zendesk, and WorkRamp is preferred
• Proven project management skills with the ability to manage multiple workstreams autonomously
• A genuine passion for supporting clinicians in their learning and development