Training Operations Manager

Job Summary

A company is looking for a Training Operations Manager to oversee the operational aspects of customer activation and onboarding.

Key Responsibilities

• Build and operationalize a readiness model to ensure customer preparedness for training
• Forecast training demand and manage scheduling to align capacity with activation goals
• Lead and develop a team of Training Coordinators, establishing performance metrics and coaching systems

Required Qualifications

• 5+ years of operational experience in a scaling environment
• Experience leading coordination-heavy or logistics-driven teams
• Proven track record of building systems, playbooks, and scalable processes
• Strong data orientation to define performance and improve outcomes
• Ability to operate cross-functionally and create clarity across teams