Training Principal, Client Services

Job Summary

A company is looking for a Content and Training Principal in Client Services.

Key Responsibilities:

• Develop, maintain, and continuously improve training content within the Learning Management System (LMS)
• Create engaging learning materials, including modules, job aids, videos, and assessments
• Establish and manage a structured content library to support scalability across the Client Services organization

Required Qualifications:

• Bachelor's degree required
• 3-5 years of experience in training and development within a customer operations or service environment
• Experience creating training materials for Customer Service or Client Services teams, preferably in regulated industries
• Hands-on experience administering or managing a Learning Management System (LMS)
• Strong knowledge of adult learning principles and training methodologies