Training Specialist

Job Summary

Designing and delivering training programs, the full-time Training Specialist will collaborate with stakeholders to create engaging resources that enhance product adoption and customer satisfaction while working onsite in the United States.

Key responsibilities

• Design scalable training programs that align with business goals and customer outcomes
• Develop customer onboarding programs and facilitate virtual training sessions for internal teams and customers
• Evaluate training effectiveness using feedback and performance metrics to refine content

Required qualifications

• 5+ years of customer service, customer success, or training experience in a SaaS business
• 2+ years of experience creating and delivering training, onboarding, or certification programs
• Familiarity with Learning Management Systems (LMS) for training design and delivery
• Experience in creating accessible learning content with inclusive design practices
• Knowledge of adult learning principles and instructional design methodologies