Training Specialist

Job Summary

To enhance the customer experience, the full-time Training Specialist II will develop and execute the Contact Center training curriculum, create training resources, and manage program coordination while collaborating with operational teams, with flexibility for remote or onsite work as needed.

Key responsibilities

• Organizes and executes the Contact Center training curriculum, including instructor-led training modules and assessments
• Facilitates training programs and workshops, leveraging various training resources and tools
• Collaborates with teams to identify training gaps and implement enhancements based on program evaluations

Required qualifications

• Bachelor's degree or at least five years of progressive training experience
• Proven ability to create and facilitate technical and operational training programs
• Strong organizational and time management skills to manage multiple programs and stakeholders
• Knowledge of industry-leading training methods and learning management systems
• Proficiency in Microsoft Office and related software