Training Specialist I

Job Summary

A company is looking for a Training Specialist I to deliver impactful training for Contact Center employees.

Key Responsibilities

• Design and deliver engaging training modules and assessments for technical and operational topics
• Facilitate training programs and collaborate with teams to identify training gaps and implement improvements
• Monitor training participation and outcomes, recommending enhancements for program effectiveness

Required Qualifications

• Bachelor's degree or a minimum of five years of progressive training experience
• Experience in creating and facilitating technical and operational training in various formats
• Strong organizational and time management skills for handling multiple programs
• Advanced knowledge of training methods, LMS, and proficiency in Microsoft Office
• Ability to absorb complex information and develop practical training solutions