Training Team Leader

Job Summary

Seeking a full-time remote Training Team Leader, the ideal candidate will manage the planning, development, and delivery of training activities to enhance Service Desk operations and customer enablement, utilizing strong instructional design skills across various learning environments.

Key responsibilities:

• Lead the planning and coordination of training activities to support Service Desk operations
• Design and deliver training content in multiple formats, including virtual and hands-on environments
• Collaborate with stakeholders to identify training needs and develop relevant training materials

Required qualifications:

• Over 5 years of relevant training or teaching experience
• Bachelor's Degree in Education, Information Technology, Instructional Design, or a related field
• Demonstrated experience in planning and designing complex training courses
• In-depth understanding of various training modalities
• Ability to obtain and maintain a Public Trust clearance