Transaction Analyst II

Job Summary

To support key operational processes, the full-time salaried Transaction Analyst II will manage time-sensitive transactions and assist in the corporate enrollment guarantee program, ensuring seamless customer transitions between energy suppliers while working in a hybrid environment based in Houston, Texas.

Key responsibilities

• Manage and process Utility Market Transactions in various markets such as ERCOT, PJM, NYISO, MISO, and ISO-NE
• Support back-office processes including enrollments, billing, exception handling, and change transactions
• Analyze transaction data and resolve issues by coordinating with internal and external stakeholders using various CRM and reporting tools

Required qualifications

• High School Diploma or Bachelor's degree in Business, Finance, Accounting, Economics, Data Analytics, Information Systems, or a related field; relevant work experience may be considered in lieu of a degree
• Minimum of two years of experience in processing Utility Market Transactions
• Experience with EDI enrollment and drop transactions, customer account reconciliation, and managing SLAs in a high-volume environment
• Strong analytical skills with proficiency in CRM and reporting systems such as Excel, Access, Power BI, and Oracle
• Ability to work independently and manage multiple tasks in a fast-paced environment