Transfer Support Administrator

Job Summary

To support loan boarding and de-boarding processes, the part-time Transfer Support Administrator will manage inquiries, respond to Client Relations tickets, and assist with quality assurance reviews in a remote contract role.

Key responsibilities

• Support loan boarding and de-boarding processes within Transfer Services
• Research and respond to inbound and outbound post-transfer issues from internal and external parties
• Manage assigned MSP Tasks and assist with ordering, mailing, and quality assurance of RESPA or Transfer related letters

Required qualifications

• High School Diploma or equivalent required
• 1+ years of experience in mortgage servicing
• High level of proficiency in Microsoft Office applications (e.g., Excel, Access, and Word)
• Ability to work under pressure and meet organizational deadlines
• Experience in client relations and collaborating with peers and management