Transition Manager

Job Summary

To lead service transitions and transformations, the full-time Transition Manager will manage operational service delivery, introduce new operating models, and drive measurable business impacts while working remotely.

Key responsibilities

• Oversee the transition of services from incumbent providers, ensuring effective service lifecycle management
• Implement new capabilities and modernization efforts to enhance service quality and customer experience
• Engage with executive stakeholders and lead teams to build mature organizations and improve operational performance

Required qualifications

• BA/BS degree with 8+ years of relevant experience, or equivalent combination of education and experience; Master's degree preferred
• Proven experience in large managed services organizations with a focus on operational service delivery
• Demonstrated success in leading service transitions and implementing measurable transformation outcomes
• Experience managing leaders and engaging in client and sales interactions
• Ability to drive automation and AI-enabled service improvements