Transitional Care Support Navigator

Job Summary

To support an AI-driven care coordination workflow, the part-time Transitional Care Support Navigator will resolve operational issues, route clinically complex cases, and perform targeted outreach tasks while working remotely.

Key responsibilities:

• Monitor and respond to escalated cases where automated outreach or workflows were unsuccessful
• Perform targeted outreach tasks, including screenings, appointment scheduling/rescheduling, and patient re-engagement
• Document actions and transition for continued automation while providing feedback to improve workflows and overall process efficiency

Required qualifications:

• 1-3 years in customer service, healthcare support, care coordination, or call center roles
• Experience with patient outreach and scheduling preferred
• Strong organization and documentation skills
• Comfortable using AI tools, scripts, and structured workflows
• Access to a quiet, HIPAA-compliant workspace with reliable internet