Transportation Call Center Supervisor

Job Summary

A company is looking for a Supervisor, Transportation Contact Center.

Key Responsibilities

• Guide the team in dispatch timeliness, phone metrics, and operational efficiency
• Provide personalized development and motivation for team members
• Ensure compliance with company procedures and assist in top-notch event handling

Required Qualifications

• High School Diploma/GED with 5 years of experience in a related field, or a bachelor's degree with 3 years of experience, or a master's degree with 1 year of experience, or a Ph.D. with up to 1 year of experience
• Strong knowledge of MS Office
• Excellent communication skills for effective teamwork
• Degree in a related discipline is strongly desired (preferred)
• Must pass a pre-employment drug test