Transportation Customer Service Agent

Job Summary

To support a growing team, the remote Transportation Customer Service Agent will manage inbound and outbound calls, assist customers with inquiries, and document interactions while adhering to established protocols and guidelines.

Key responsibilities

• Answer customer inquiries with professional courtesy and provide exceptional service based on client instructions
• Document customer information and verify details, making necessary corrections and updates
• Utilize statistical data to enhance performance and conduct outbound calls for client-specific surveys

Required qualifications

• High School Diploma or GED
• Must have US Citizenship and the ability to obtain and maintain required government clearance
• Prior experience with FMCSA is preferred
• Previous call center or customer service experience is highly desired
• Ability to provide a non-cellular high-speed internet connection for a home office