Travel Advisor III

Job Summary

Passionate about the travel industry, the full-time remote Travel Advisor III will support customers with travel reservations, resolve complex issues, and negotiate with external providers to ensure a seamless booking experience.

Key responsibilities:

• Respond to customer inquiries and resolve travel-related issues through effective problem-solving and root-cause resolution
• Collaborate with internal teams to deliver timely resolutions while maintaining high accuracy and call quality
• Negotiate with vendors to address issues related to loyalty points, program exceptions, and fee waivers

Required qualifications:

• High school diploma or equivalent
• Two or more years of experience in the travel industry, with proficiency in Global Distribution Systems (GDS) and self-booking tools
• Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook
• Excellent time management and multitasking abilities in an online environment
• Ability to work independently and as part of a team