Travel Advisor Specialist

Job Summary

Serving as a primary point of contact for clients, the remote Travel Advisor Specialist will manage inbound and outbound communications, resolve inquiries using web-based tools, and ensure a seamless customer experience in a fast-paced environment.

Key responsibilities

• Handle and respond to all customer inquiries with professionalism and care
• Resolve issues on the first call while maintaining a focus on customer satisfaction
• Track call-related information for auditing and reporting purposes

Required qualifications

• High School Diploma or equivalent
• Minimum of 2 years of experience in a travel agency and familiarity with Sabre GDS
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems