Travel Advisor Specialist

Job Summary

Serving as a primary point of contact for clients, the remote Travel Advisor Specialist will manage inbound and outbound communications, resolve inquiries using web-based tools, and ensure a seamless customer experience in a fast-paced environment.

Key responsibilities

• Act as a trusted advisor for corporate accounts, managing both routine and complex travel arrangements
• Provide consultative advice and proactively sell additional services while adhering to customer travel policies
• Manage the end-to-end booking process across multiple channels, meeting key performance indicators for customer satisfaction and productivity

Required qualifications

• Minimum of 1 year of experience in a customer service role utilizing strong communication skills
• Fluency in the language requirements for the specific point of sale, verified by a formal test
• Excellent telephone skills and a professional demeanor in customer interactions
• Strong active listening skills and attention to detail
• Ability to work effectively in a structured environment with varying shifts