Travel Advisor Specialist

Job Summary

Serving as a primary point of contact for clients, the remote Travel Advisor Specialist will manage inbound and outbound communications, utilizing web-based tools to resolve inquiries and ensure a positive customer experience in a fast-paced environment.

Key responsibilities

• Act as a trusted advisor for corporate accounts, arranging both routine and complex travel needs
• Manage the end-to-end booking process through various channels while adhering to compliance and quality assurance standards
• Proactively sell additional services and fulfill requests for multi-faceted travelers in accordance with company policies

Required qualifications

• Minimum 1 year of experience in a customer service role demonstrating effective communication skills
• Fluency in the language requirements specific to the point of sale, verified by a formal test
• Excellent telephone skills and a professional demeanor with the ability to communicate with urgency
• Strong listening skills and attention to detail, ensuring resolution for customers
• Ability to work in a structured environment with a variety of shifts and adapt to evolving policies