Travel Claims Customer Service Representative

Job Summary

Serving as the first point of contact for claimants, the full-time remote Travel Claims Customer Service Representative will independently process travel claims, assess coverage eligibility, and ensure a seamless experience through effective communication and customer service.

Key responsibilities

• Independently process travel claims in accordance with associated policies
• Handle incoming and outgoing calls to claimants and suppliers professionally
• Maintain current knowledge of plans and apply this knowledge to claims processing and customer service

Required qualifications

• Intermediate skill level in Microsoft Office programs
• Effective time management skills
• Ability to function independently within established guidelines
• Excellent interpersonal, verbal, and written communication skills
• Problem/issue resolution capability