Travel Claims Customer Service Representative

Job Summary

Serving as the first point of contact for claims reporting, the full-time remote Travel Claims Customer Service Representative will independently process travel claims, assess coverage eligibility, and communicate findings to claimants while delivering exceptional customer service.

Key responsibilities

• Independently process travel claims in accordance with policies and maintain HIPAA compliance
• Handle incoming and outgoing calls to and from claimants and suppliers in a professional manner
• Maintain current knowledge of plans and apply this knowledge to claims processing and customer service

Required qualifications

• Intermediate skill level in Microsoft Office programs
• Effective time management skills and ability to function independently
• Excellent interpersonal, verbal, and written communication skills
• Experience in problem/issue resolution capability
• Ability to work effectively in a fast-paced team-based environment