Travel Claims Customer Service Representative

Job Summary

As a full-time remote Travel Claims Customer Service Representative, the successful candidate will manage the claims process by serving as the first point of contact for claimants, gathering information, assessing coverage eligibility, and ensuring a professional experience while maintaining HIPAA compliance.

Key responsibilities

• Independently process travel claims in accordance with policies and maintain current knowledge of plans
• Handle incoming and outgoing calls to claimants and suppliers in a professional manner
• Consistently meet established performance standards for claims processing quality and quantity

Required qualifications

• Intermediate skill level in Microsoft Office programs
• Ability to read, analyze, and interpret business materials and regulations
• Effective time management skills and the ability to function independently
• Excellent interpersonal, verbal, and written communication skills
• Problem/issue resolution capability in a fast-paced environment